Service Built Around You
Customer Care at Kaltenbach
Keep your equipment reliable, your people supported and your production performing with service tailored to your operation.
Service That Fits Your Operation
At Kaltenbach, we know that every customer, machine and production environment is different. That is why our Customer Care approach combines flexible service modules with care packages designed around your priorities.
From helpdesk and maintenance to spare parts, training, digital transformation and machine optimization, you choose the support that fits your operation.
Your needs. Your priorities. Your care package.
Explore Our Service Modules
How Customer Care Works
- 01 Explore the Modules
Choose the services relevant to your machines, people and production. - 02 Choose Your Care Package
Select a package that combines the modules around your priorities. - 03 Get the Right Support
Benefit from focused service and expertise designed around your operation.
Frequently Asked Questions
What services does Kaltenbach offer for steel processing machines?
Kaltenbach offers a range of service modules designed to support your machines, people and production throughout the equipment lifecycle. These include Helpdesk, Maintenance & Inspection, Spare Parts & Tools, Training & Education, Optimization, Digital Transformation and Retrofits. The modules can be combined within different Customer Care Packages based on your operational priorities.
What are Kaltenbach Care Packages?
Kaltenbach Care Packages combine selected service modules around specific operational priorities. The Reliability, Performance, Digital Excellence, Workforce and Turnkey Care Packages focus on areas such as equipment availability, productivity, digitalization, workforce development and comprehensive equipment care. This modular approach allows you to select the level of support that best fits your operation.
Which Care Package is right for my operation?
The right Care Package depends on your equipment, production requirements and priorities. For example, the Reliability Package focuses on equipment availability, while the Performance Package is designed around productivity and optimization. Digital Excellence focuses on connected operations and production data, Workforce on skills and training, and Turnkey combines a broad range of service modules into one comprehensive solution. Our service specialists can help you determine which package best fits your needs.
How can preventive maintenance help reduce machine downtime?
Regular maintenance and inspection can help identify service requirements before they lead to unexpected interruptions. The Kaltenbach Reliability Package combines responsive support, preventive maintenance and access to essential spare parts to help minimize unplanned downtime, improve equipment availability and make maintenance costs more predictable.
Can existing Kaltenbach machines be upgraded or retrofitted?
Yes. Kaltenbach offers retrofits and machine refurbishment for existing equipment. Depending on the machine and requirements, our experts can combine proven machine durability with the latest technology to improve performance at a significantly reduced investment compared with purchasing new equipment.
Does Kaltenbach provide training for machine operators and maintenance staff?
Yes. Training & Education is one of the Kaltenbach service modules. Practical training and knowledge support help operators and maintenance staff build the expertise needed to use and maintain equipment effectively. Depending on the Care Package, training can also support faster onboarding, reduce operational errors and help retain important know-how within your company.
How can Kaltenbach help with spare parts and tools?
Kaltenbach supports customers with the selection, planning and delivery of tools, spare parts, wear parts and consumables. Reliable access to the right parts helps keep equipment available and production moving. Spare Parts & Tools can also be combined with other service modules, such as Helpdesk and Maintenance & Inspection, as part of a Customer Care Package.
Can't find the answer you're looking for?
Our specialists are happy to answer your questions and help you find the right solution for your production.
