1) Service Network

KALTENBACH offers customers a global service network. With specialists directly on site, smooth
know-how transfer can be guaranteed from the project planning phase to initial operation.

ORGANIZATION
Over 150 service technicians are available at more than 40 locations worldwide.

SUPPORT through the local service organization (1st-level support)
- Immediate assistance in case of trouble
- Spare parts supply
- Emergency maintenance

SUPPORT through the specialists at the service helpdesk (2nd-level support)
- Remote support via the Internet
- Analysis

2) Service Competencies

INITIAL ASSEMBLY
- Consulting
- Project planning
- Organization
- On-schedule, professional assembly/initial operation
- Training

CUSTOMER SERVICE
- Service helpdesk
- Remote maintenance via Internet access to machines
- Assistance in case of trouble
- On-site service (worldwide) from our specialists
- Breakdown prevention through maintenance contracts (preventative maintenance)

3) Service Parts

- Worldwide express delivery of necessary replacement parts and tools
- Special tools consultation
- Packages available for wear components